Shipping policy
MOODS BY MICHELLE
SHIPPING POLICY
Effective Date: August 2026
At Moods by Michelle, every product is thoughtfully handcrafted in small batches to ensure exceptional quality, freshness, and attention to detail. Because our products are handmade, each order requires time for production, quality inspection, packaging, and fulfillment before shipment.
We believe luxury should never be rushed, and every order is prepared with care to ensure it arrives beautifully packaged and ready to become part of your daily ritual.
ORDER PROCESSING & FULFILLMENT
All orders are processed in the order they are received.
Orders are typically processed within 2–5 business days. After your order ships, MBM Standard Shipping and Founder Complimentary Standard Shipping take approximately 5–8 business days, while MBM Priority Shipping takes approximately 3–5 business days. Tracking information will be emailed once your order is on its way.
Business days are Monday through Friday and exclude weekends and federal holidays.
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
ESTIMATED ORDER TIMELINE
Day 1
Order received and payment verified.
Days 1–5 Business Days
Handcrafting, batching, curing (when applicable), quality inspection, labeling, packaging, and fulfillment.
During Founder's Launch events, new product launches, holidays, or periods of unusually high order volume, fulfillment may require up to 7 business days.
Shipping Transit Time
After fulfillment, estimated carrier transit times are:
- Standard Shipping: 3–7 Business Days
- Priority Shipping: 2–4 Business Days
- Express Shipping: 1–2 Business Days (when available)
Transit times are estimates provided by shipping carriers and are not guaranteed.
TOTAL DELIVERY ESTIMATE
Most customers receive their orders within approximately 6–12 business days from the date the order is placed, depending on the selected shipping method and current processing times.
Orders placed during product launches, Founder's Launch events, holiday seasons, or other high-volume periods may require additional processing time.
HANDCRAFTED PRODUCT NOTICE
Moods by Michelle specializes in handcrafted:
- Skincare
- Beard Care
- Home Fragrance
Because every product is handcrafted in small batches:
- Slight variations in color, texture, appearance, or fragrance may occur.
- Product appearance may vary slightly from website photographs.
- Natural ingredient variations may occur from batch to batch.
- Small cosmetic variations do not affect product performance or quality.
These characteristics are part of the handcrafted nature of our products and are not considered defects.
PREORDERS
Products marked as Preorder will display an estimated shipping timeframe on the individual product page.
If an order contains both preorder and in-stock items, the entire order may be held until all items become available unless otherwise stated.
SHIPPING DESTINATIONS
Moods by Michelle currently ships within the United States.
International shipping may become available in the future.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government.
SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address during checkout.
Moods by Michelle is not responsible for:
- Incorrect shipping information provided during checkout
- Packages delivered to an incorrect address supplied by the customer
- Delays caused by address correction requests submitted after an order has been placed
Additional shipping fees may apply for returned or reshipped packages.
ORDER CHANGES & CANCELLATIONS
Because production begins quickly after an order is received, orders may be modified or canceled within 12 hours of purchase.
Cancellation requests submitted after the 12-hour window cannot be guaranteed.
Once production, fulfillment, or shipping preparation has begun, orders may no longer be modified or canceled.
To request an order cancellation, please contact:
Please include:
- Your full name
- Your order number
SHIPPING DELAYS
While we make every effort to meet our published processing timelines, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather
- Natural disasters
- Carrier service interruptions
- Supply chain disruptions
- Public emergencies
- Peak holiday shipping periods
During limited releases such as the MBM Founder's Launch, additional processing time may be required due to increased order volume.
Moods by Michelle is not responsible for delays that occur after a package has been transferred to the shipping carrier.
LOST, STOLEN, OR DAMAGED PACKAGES
If your package arrives damaged, please contact us within 48 hours of confirmed delivery.
To process a damage claim, please provide:
- Your order number
- Photographs of the damaged product
- Photographs of the shipping box or packaging
- Photographs of any visible carrier damage
Damage claims submitted after 48 hours of delivery may not qualify for replacement or refund consideration.
If your tracking information indicates your package has been delivered but you cannot locate it, we recommend:
- Checking around your delivery location.
- Checking with members of your household.
- Contacting the shipping carrier directly.
While we are happy to assist customers in working with the shipping carrier, Moods by Michelle cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.
Damage and order-related inquiries should be sent to:
RETURNED PACKAGES
Packages returned due to:
- Incorrect shipping addresses
- Refused deliveries
- Failure to claim a package
may be subject to additional shipping charges before reshipment.
Original shipping charges are non-refundable.
CUSTOMER SUPPORT
For general questions regarding products, ingredients, website assistance, or customer service, please contact:
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM Eastern Time
For order assistance, shipping concerns, damaged shipments, cancellation requests, or order-related questions, please contact:
POLICY UPDATES
Moods by Michelle reserves the right to update or modify this Shipping Policy at any time without prior notice. Updates become effective immediately upon posting to the website.
By placing an order through Moods by Michelle, you acknowledge that our products are handcrafted in small batches and agree to the terms outlined in this Shipping Policy.
