Shipping policy
MOODS BY MICHELLE
SHIPPING POLICY
Effective Date: July 2026
At Moods by Michelle, every product is thoughtfully handcrafted in small batches to ensure exceptional quality, freshness, and attention to detail. Because our products are handmade, each order requires time for production, quality inspection, packaging, and fulfillment before shipment.
We believe luxury should never be rushed, and every order is prepared with care to ensure it arrives beautifully packaged and ready to become part of your daily ritual.
ORDER PROCESSING & FULFILLMENT
All orders are processed in the order they are received.
Please allow up to 7 business days for production, quality control, packaging, and fulfillment before shipment.
Business days are Monday through Friday and exclude weekends and federal holidays.
Most orders ship sooner than the stated timeframe; however, during product launches, promotions, holidays, or periods of high order volume, processing may require the full fulfillment window.
Once your order ships, you will receive a shipping confirmation email containing tracking information.
ESTIMATED ORDER TIMELINE
Day 1
Order received and payment verified.
Days 1–7 Business Days
Handcrafting, batching, curing (when applicable), quality inspection, labeling, packaging, and fulfillment.
Shipping Transit Time
After fulfillment, estimated carrier transit times are:
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Standard Shipping: 3–7 Business Days
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Priority Shipping: 2–4 Business Days
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Express Shipping: 1–2 Business Days (when available)
Transit times are estimates provided by shipping carriers and are not guaranteed.
TOTAL DELIVERY ESTIMATE
Most customers can expect delivery within:
10–14 business days from the date the order is placed.
Orders may arrive sooner depending on production schedules and carrier performance.
HANDMADE PRODUCT NOTICE
Moods by Michelle specializes in handcrafted skincare, beard care, hair care, and home fragrance products.
Because products are handmade in small batches:
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Slight variations in color, texture, appearance, or fragrance may occur.
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Product appearance may vary slightly from website photographs.
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Natural ingredient variations may occur from batch to batch.
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Small cosmetic variations do not affect product performance or quality.
These characteristics are part of the handcrafted nature of our products.
PREORDERS
Items marked as Preorder will display an estimated shipping timeframe on the product page.
If an order contains both preorder and in-stock items, the entire order may be held until all items are available for shipment unless otherwise specified.
SHIPPING DESTINATIONS
Moods by Michelle currently ships within the United States.
International shipping may become available in the future.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government.
SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Moods by Michelle is not responsible for:
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Incorrect shipping information provided by the customer
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Packages delivered to an incorrect address supplied during checkout
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Delays caused by address correction requests after an order is placed
Additional shipping fees may apply for returned or reshipped packages.
ORDER CHANGES & CANCELLATIONS
Because production begins quickly after an order is received, orders may be modified or cancelled within 12 hours of purchase.
Cancellation requests submitted after the 12-hour window cannot be guaranteed.
Once production, fulfillment, or shipping preparation has begun, orders may no longer be cancelled or modified.
To request an order cancellation, please contact:
SHIPPING DELAYS
While we make every effort to meet published timelines, delays may occasionally occur due to circumstances beyond our control, including:
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Severe weather
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Natural disasters
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Carrier service interruptions
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Supply chain disruptions
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Public emergencies
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Peak holiday shipping periods
Moods by Michelle is not responsible for delays that occur after a package has been transferred to the shipping carrier.
LOST, STOLEN, OR DAMAGED PACKAGES
If your package arrives damaged, please contact us within 48 hours of confirmed delivery.
To process a damage claim, please provide:
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Order number
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Photographs of the damaged product
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Photographs of the shipping box or packaging
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Photographs of any visible carrier damage
Damage claims submitted after 48 hours of delivery may not qualify for replacement or refund consideration.
If tracking indicates that a package has been delivered but cannot be located, customers should first contact the shipping carrier directly.
Moods by Michelle is not responsible for packages that are lost, stolen, or missing after confirmed carrier delivery.
Damage and order-related inquiries should be sent to:
RETURNED PACKAGES
Packages returned due to:
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Incorrect addresses
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Refused deliveries
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Failure to claim packages
may be subject to additional shipping charges before reshipment.
Original shipping fees are non-refundable.
CUSTOMER SUPPORT
For general questions regarding products, ingredients, website assistance, or customer service, please contact:
Customer Support Hours:
Monday–Friday
9:00 AM – 5:00 PM Eastern Time
For order assistance, shipping concerns, damaged shipments, or cancellation requests, please contact:
POLICY UPDATES
Moods by Michelle reserves the right to update or modify this Shipping Policy at any time without prior notice. Updates become effective immediately upon posting to the website.
By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.