Privacy policy
Effective Date: August 6, 2026
Moods By Michelle ("MBM," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, purchase our products, communicate with us, or otherwise interact with our business.
By accessing or using our website or services, you agree to the practices described in this Privacy Policy.
Who We Are
Moods By Michelle is a luxury lifestyle brand offering handcrafted skincare, men's grooming products, home fragrance products, and related accessories designed to create intentional rituals for everyday living.
Contact Information
Moods By Michelle
Lawrenceville, Georgia
Website:
https://moodsbymichelle.com
Email:
hello@moodsbymichelle.com
Order Support:
orders@moodsbymichelle.com
Call or Text:
855-HI-MOODS (855-446-6637)
Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Mobile phone number
- Payment information (processed securely by our payment providers)
- Purchase history
- Customer service communications
Automatically Collected Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referral URLs
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Process payments
- Ship products
- Respond to customer inquiries
- Provide customer support
- Recommend products and rituals
- Improve our website
- Improve our products
- Prevent fraud
- Comply with legal obligations
- Communicate regarding your orders
Email Communications
If you subscribe to our email list, we may send:
- Product updates
- Launch announcements
- Educational content
- Promotions
- Company news
You may unsubscribe at any time using the unsubscribe link contained within our emails.
SMS Messaging Privacy & Terms
If you choose to receive text messages from Moods By Michelle, you consent to receive informational SMS messages regarding customer service, order updates, shipping notifications, responses to your inquiries, and communications directly related to your interactions with our business.
Marketing or promotional text messages will only be sent if you have separately opted in to receive them.
Mobile Information
Your mobile phone number, SMS consent, and text messaging opt-in information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Any information sharing described elsewhere in this Privacy Policy does not include your mobile phone number, SMS consent, or text messaging opt-in information.
Message Frequency
Message frequency varies depending on your customer service requests, purchases, order activity, and communications with Moods By Michelle.
Message & Data Rates
Message and data rates may apply according to your wireless carrier's plan.
Opting Out
You may opt out of SMS communications at any time by replying:
STOP
After sending STOP, you will receive one confirmation message indicating you have been unsubscribed.
Need Help?
Reply
HELP
or contact us:
855-HI-MOODS (855-446-6637)
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember customer preferences
- Analyze website traffic
- Improve user experience
You may disable cookies through your browser settings; however, portions of our website may not function properly.
Payment Processing
Payments are processed securely by trusted third-party payment providers including Shopify Payments, PayPal, Shop Pay, Stripe, Square, and other authorized payment processors.
Moods By Michelle does not store complete credit card numbers on our servers.
Third-Party Service Providers
We may use trusted third-party providers to assist with:
- Payment processing
- Shipping
- Email communications
- SMS messaging
- Website hosting
- Analytics
- Customer support
- Fraud prevention
These providers only receive the information necessary to perform services on our behalf.
Information Sharing
We do not sell your personal information.
We may share information only when necessary to:
- Process payments
- Ship orders
- Provide customer support
- Comply with legal obligations
- Protect our legal rights
- Prevent fraud
Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.
Although no system can guarantee absolute security, we continually work to protect customer information.
Data Retention
We retain personal information only as long as necessary to:
- Complete transactions
- Maintain business records
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Children's Privacy
Our products and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete certain information
- Request a copy of your information
- Object to certain processing activities
- Withdraw consent where applicable
To exercise these rights, please contact:
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
Policy Updates
We may update this Privacy Policy from time to time.
Changes become effective immediately upon posting the updated version on our website.
The Effective Date at the top of this policy indicates when the latest revision became effective.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us.
Moods By Michelle
Lawrenceville, Georgia
Website:
https://moodsbymichelle.com
Email:
hello@moodsbymichelle.com
Order Support:
orders@moodsbymichelle.com
Call or Text:
855-HI-MOODS (855-446-6637)