Refund policy
RETURN & REFUND POLICY
At Moods by Michelle, every product is thoughtfully handcrafted in small batches using carefully selected ingredients. Because our products include skincare, beard care, personal care, and home fragrance items, we are committed to maintaining the highest standards of quality, safety, and hygiene.
Non-Returnable Items
Due to the personal nature of our handcrafted products, the following items are not eligible for return or exchange once opened or used.
Skin Rituals
- Face Washes
- Toners
- Serums
- Moisturizers
- Face Masks
- Under-Eye Serums
WHIM Beard Rituals
- Beard Washes
- Beard Conditioners
- Beard Oils
- Beard Serums
- Beard Balms
Home Scents
- Candles
- Reed Diffusers
- Room & Linen Sprays
- Wax Melt Pearls
- Aura Sachets
- Carpet Freshener
Additional Non-Returnable Items
- Sample or trial-size products
- Complimentary promotional products
- Gift cards
- Digital products (if offered)
- Personalized or custom products
- Final sale items
Damaged, Defective, Incorrect, or Missing Orders
Every order is carefully inspected before it leaves our studio.
If your order arrives damaged, defective, incorrect, or is missing an item, please contact us within 7 calendar days of delivery.
Please email:
Include:
- Your full name
- Order number
- Description of the issue
- Clear photographs of the product and packaging
After reviewing your request, Moods by Michelle may provide:
- A replacement product
- Store credit
- A refund
The resolution will be determined based on the circumstances.
Allergic Reactions & Skin Sensitivities
Every person's skin is unique.
Although our products are formulated with carefully selected ingredients, we cannot guarantee compatibility with every skin type.
Customers are responsible for reviewing all ingredient lists prior to purchase and are encouraged to perform a patch test before full use.
Refunds cannot be issued for allergic reactions, sensitivities, fragrance preferences, or individual skin compatibility.
Order Cancellations
Orders may be canceled only if production or order preparation has not yet begun.
Because many Moods by Michelle products are handcrafted specifically for each order, cancellation requests cannot be guaranteed once production has started.
To request a cancellation, please contact:
Please include:
- Full name
- Order number
Processing & Shipping
Every Moods by Michelle product is handcrafted in Georgia in small batches to ensure exceptional quality.
Orders are typically prepared and shipped within 3–5 business days.
Processing times may be longer during:
- Founder's Launch
- New product launches
- Holiday seasons
- High-volume sales events
Tracking information will be emailed once your order ships.
Shipping Delays
Shipping estimates begin after your package has been transferred to the shipping carrier.
Moods by Michelle is not responsible for delays caused by:
- Weather
- Carrier delays
- Holidays
- Incorrect shipping addresses
- Circumstances beyond our control
Lost or Stolen Packages
Once a package has been accepted by the shipping carrier, responsibility for delivery rests with the carrier.
If your tracking indicates your package has been delivered but you have not received it, please:
- Check around your delivery location.
- Check with members of your household.
- Contact the shipping carrier.
- Email orders@moodsbymichelle.com if additional assistance is needed.
While we will gladly assist you, we cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Packages returned because of an incorrect or incomplete address may require additional shipping charges before being reshipped.
Original shipping charges are non-refundable.
Refused Deliveries
Packages refused by the recipient or returned to us may be subject to:
- Original shipping charges
- Return shipping charges
- Reshipping charges
- Applicable processing fees
Any approved refund will be issued after applicable charges have been deducted.
Refund Processing
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to post the refund after it has been processed.
Original shipping charges are non-refundable unless the refund results from an error made by Moods by Michelle.
Our Commitment
At Moods by Michelle, customer satisfaction is important to us.
If something isn't right with your order, please contact us. We are committed to providing a luxury experience from the moment your order is placed until your ritual begins, and we'll always do our best to make things right whenever possible.
Contact Information
Order Support
Damaged items, incorrect orders, shipping questions, cancellations, and refund requests:
General Customer Care
Moods by Michelle
www.moodsbymichelle.com