Contact information
MOODS BY MICHELLE
CONTACT INFORMATION POLICY
Effective Date: August 2026
At Moods by Michelle, we are committed to providing exceptional customer service and timely support. Whether you have questions about our handcrafted products, an existing order, or our website, we're here to help and will do our best to respond as quickly as possible.
BUSINESS INFORMATION
Business Name: Moods by Michelle
Website: www.moodsbymichelle.com
Business Location: Georgia, United States
GENERAL CUSTOMER SUPPORT
For questions regarding:
- Products
- Ingredients
- Product recommendations
- Skincare guidance
- Beard care guidance
- Home fragrance products
- Website assistance
- Account inquiries
- Wholesale inquiries
- Media inquiries
- General customer service
Please contact:
Email: hello@moodsbymichelle.com
ORDER SUPPORT
For assistance regarding:
- Existing orders
- Shipping questions
- Order modifications
- Order cancellations
- Damaged shipments
- Missing items
- Refund requests
- Return inquiries
- Order status
Please contact:
Email: orders@moodsbymichelle.com
To help us resolve your request as quickly as possible, please include your order number in all order-related correspondence.
CUSTOMER SERVICE HOURS
Our customer support team is available during the following business hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time
Closed:
- Saturdays
- Sundays
- Federal Holidays
Messages received outside normal business hours will be answered on the next business day.
RESPONSE TIMES
We strive to respond to all customer inquiries within 1–3 business days.
Response times may be longer during:
- Product launches
- Founder's Launch events
- Promotional events
- Holiday seasons
- Periods of unusually high order volume
We appreciate your patience as we provide personalized support to every customer.
ORDER CANCELLATION REQUESTS
Orders may be eligible for cancellation within 12 hours of purchase, provided production or fulfillment has not yet begun.
Cancellation requests should be sent to:
Please include:
- Your full name
- Your order number
Submitting a cancellation request does not guarantee cancellation if production, packaging, or fulfillment has already begun.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, incorrect, or is missing an item, please contact us within 48 hours of confirmed delivery.
Please email:
Include:
- Your order number
- A description of the issue
- Photographs of the damaged product
- Photographs of the shipping box or packaging
- Photographs showing any visible carrier damage
Providing complete documentation helps us review and resolve your claim as quickly as possible.
WHOLESALE & BUSINESS INQUIRIES
Businesses interested in wholesale opportunities, retail partnerships, collaborations, or media inquiries may contact:
Please include information about your business and the nature of your inquiry.
COMMUNICATION CONSENT
By contacting Moods by Michelle, you consent to receive communications related to your inquiry through email or other reasonable methods of communication.
Communications may include:
- Customer support responses
- Order confirmations
- Shipping notifications
- Refund or replacement updates
- Business correspondence
- Follow-up communication related to your request
POLICY UPDATES
Moods by Michelle reserves the right to update or modify this Contact Information Policy at any time without prior notice.
Any changes become effective immediately upon posting to our website.
CONTACT US
General Customer Support
Questions about products, ingredients, skincare recommendations, website assistance, wholesale opportunities, partnerships, and general customer service.
Order Support
Questions regarding orders, shipping, cancellations, damaged shipments, missing items, returns, refunds, and order status.
Thank you for choosing Moods by Michelle. We appreciate your support and look forward to helping you experience Luxury for Every Mood.